Plan my visit

Find the information you need to plan your visit in just a few clicks. Find out about the different ways to enjoy the Illumi experience, our schedule, the site accessibility, and much more!

General questions

What is Illumi?

Illumi is a magical, dazzling and extraordinary nocturnal adventure amidst thousands of monumental light structures. For its second, revamped edition, Illumi has evolved into a hybrid journey that visitors can experience by car, on foot or on a mini train based on the option selected.

How much time does it take to complete the journey?

For the experience on foot, we estimate that it should take about 90 minutes to take in all of Illumi’s scenes. For those enjoying the experience by car or by mini train, the journey will take approximately 60 minutes. These timeframes are estimates and subject to attendance. Please note that visitors will have opportunities to take breaks (stopping or getting out, depending on the options selected) to take advantage of our services and to snap pictures and record videos along the three-kilometre route.

Are the scenes the same as in the previous edition?

There are many surprises in this second edition, including fantastic new realms in the Dazzling World of Lights. The revamped edition of Illumi – A Dazzling World of Lights is at the same location in Laval, but is three times bigger than the original. The newly configured three-kilometre route will take you to 9 new worlds, for a total of 17 scenes. An astounding 15 million LED bulbs will bring to life more than 300,000 breathtaking structures.

Is it possible to see all of illumi's scenes, regardless of the experience whether by car, on foot or by mini train?

Yes. The routes for visitors by car, on foot or by mini train are outlined through all the scenes of the Dazzling World of Lights so that all visitors, regardless of the experience, can experience the magic in its entirety.

Are there food services on the premises?

Visitors can grab a bite to eat during their journey at the food trucks parked in dedicated areas along the path, in the Outdoor Food Courts. The Outdoor Food Courts are set up specifically to ensure everyone’s health and safety. It is also possible to pre-order combos with a wide selection of snacks and beverages. For more details, visit the “Outdoor Food Courts” page by clicking here. Please note that no outside food may be brought onto the Illumi site.

Is parking available on the Illumi site for walking experience and mini train experience ticketholders?

Our site offers several satellite parking lots, which can be accessed on a first-come, first-served basis. Parking is payable onsite ($10 per vehicle). Parking spaces cannot be reserved in advance.

Given Illumi’s popularity, especially on weekends and during high season, we recommend that you plan more time to arrive. We also strongly encourage our visitors to use public transportation to get to the site.

Is there a shuttle from the parking lots to the Illumi site?

Since Illumi has grown this year, the entrance is closer to the parking lots, so there will not be a shuttle service.

How do I listen to the Illumi music if I am driving or riding on the mini train?

Music is an integral part of the Illumi multimedia experience. Unique, immersive soundtracks set the mood for each world. Speakers are placed at strategic locations along the path so that visitors by car can enjoy the ambiance by slightly lowering their windows. If they prefer, visitors can also access the soundtracks on specific radio frequencies or on our website. Visitors riding on the mini train can lower the windows to listen to the music during the ride.

Are pets allowed on the Illumi site?

Only properly identified service dogs are authorized on the Illumi site, regardless of whether you are walking, driving or riding on the mini train.

How can I get back an item lost at Illumi?

Notify us of items lost at the Illumi site by sending a message through the “Contact Us” page on our website. Please note that perishable items and food will not be kept.

What is Illumi's address?

The Illumi site is located in Laval along Highway 15, between Boulevard Saint-Martin and Boulevard du Souvenir. The address is 2805 Boulevard du Souvenir, Laval, Quebec H7V 0A3.

What are Illumi’s opening hours?

Illumi is an evening event, with the magic starting at nightfall. Evening opening hours and schedules vary weekly. Times are also subject to change based on dates, visitor traffic and special occasions. You can consult Illumi’s complete schedule on the “Schedule and Rates” page by clicking here.

Please note that the Illumi site closes at the latest 90 minutes after the final time slot on sale for the experience by car or at the latest 150 minutes after the final time slot on sale for the experience on foot.

 

What is the difference between Illumi during the month of October and Illumi during the months of November, December and January?

Illumi opens its doors at the beginning of October. Visitors will then be able to enjoy a special Halloween touch with monsters, ghosts, witches and thousands of pumpkins. The “holiday Illumi” will start in November, with several thousand light structures in winter colors.

Will Illumi be closed if there is inclement weather?

The Illumi site will remain open in all weather conditions. For safety reasons, we may have to cancel certain activities in extreme wind conditions or an exceptional storm. Should such an event occur, announcements will be posted on social media and on Illumi’s website. Unless we announce otherwise, we will welcome you in any kind of weather.

If you are concerned about the weather, you have the option to add WEATHER INSURANCE to your ticket at the time of purchase.

For just $5 extra per ticket for the walking or mini-train experience and $10 extra per drive-through ticket, you will be able to exchange your original ticket for a different date and time slot if there is inclement weather. In this case, follow the instructions received at the time of purchase.

WEATHER INSURANCE must be added to the ticket at the initial time of purchase. It cannot be added later, without exception.

What is weather insurance?

If you are concerned about the weather, you have the option to add WEATHER INSURANCE to your ticket at the time of purchase.

For just $5 extra per ticket for the walking or mini-train experience and $10 extra per drive-through ticket, you will be able to exchange your original ticket for a different date and time slot if there is inclement weather. In this case, follow the instructions received at the time of purchase.

WEATHER INSURANCE must be added to the ticket at the initial time of purchase. It cannot be added later, without exception.

Can I get to Illumi using public transit?

Yes, you can take the metro’s orange line to the Montmorency station to reach the Illumi site. Upon exiting the station, head to bus stop no. 5. An STL shuttle bus departing every 20 minutes will take you directly to Illumi. The same shuttle bus can drive you back to the Montmorency metro station once you have completed your visit.

If I show up late, can I still take the journey?

It is very important that you organize your travel to arrive at the Illumi entrance gate at the time indicated on your ticket. If you arrive late, we unfortunately will not be able to guarantee your entrance because we have a capacity limit for each time slot due to the physical distancing measures recommended by the health authorities.

Is smoking allowed on the premises?

Illumi is a non-smoking site. Smoking and vaping are prohibited during your visit, regardless of whether you are walking, driving or riding on the mini train.

What hotels are near the Illumi site?

If you plan on spending a night or two in Laval for your Illumi visit, we recommend consulting the Tourisme Laval website for the best accommodation options in the area by clicking here.

What restaurants are near the Illumi site?

Illumi is proud to be associated with Centropolis and its renowned restaurateurs who will gladly serve you before or after your Illumi experience. Click here for some tempting suggestions.

Tickets & rates

Where can I purchase tickets?

Tickets for Illumi are on sale exclusively online. Click here to access the “Schedule and Rates” page to begin your reservation.

Note that it is mandatory to purchase tickets in advance and reserve them online in order to have access to the desired date, time slot and experience. In order to control the flow of visitors to not only guarantee a pleasant visit by avoiding any congestion on the site, but also in accordance with the physical distancing measures recommended by the health authorities, a limited number of entries are available per day, per time slot and per type of experience.

What are the rates for the different experiences?

The rates vary depending on the experience, the visitor’s age category and the date and time slot. The rates represent the latest prices for each evening based on visitor traffic. Please consult the rate chart on the “Schedule and Rates” page by clicking here.

Is there a family rate?

There is an advantageous Family Package available for the experience on foot or by mini train. The Family Package includes 2 adults and 2 children (3-12 years). You can purchase additional tickets for adults, children or seniors (65 +) to complete your Family Package. Tickets are required for toddlers (0-2 years) but they are free of charge.

Are there reduced rates for seniors?

Reduced rates are available for seniors (65 +). Please consult the rate chart on the “Schedule and Rates” page by clicking here.

Do I have to print my e-tickets?

You can present your e-tickets with their unique bar code from your mobile device at the entrance to the Illumi site. Make sure your device is charged and increase the screen brightness to maximum.

Can I offer Illumi tickets as a gift?

You can purchase an electronic gift card by clicking here.

  • The Illumi electronic gift card and your personal message will be sent to your recipient by email, at the time and on the date you specify.
  • Once activated by the recipient, the electronic gift card can be used only for purchases at the online box-office.
  • The Illumi electronic gift cannot be used at points of sale along the Illumi journey.
  • Only electronic gift cards are available. Physical gift cards are not available.

Note that it is not possible to purchase tickets without selecting a specific date and time slot.

Are unredeemed tickets for the 2019–2020 edition valid for 2020–2021?

Tickets sold for the 2019–2020 edition, even if unredeemed, are no longer valid. Only tickets for the 2020–2021 edition are accepted.

Can I change my Illumi experience (by car, on foot or by mini train) to another experience once I have completed my reservation?

Considering that we have a capacity limit for each type of experience and time slot due to the physical distancing measures recommended by the health authorities,  it is unfortunately not possible to transfer to another experience once you have purchased your tickets. Please note that tickets are non-exchangeable and non-refundable. All sales are final.

Why are ticket prices higher on weekends than on weekdays?

Demand-based ticket prices are in keeping with our policy that “the more tickets available for a given evening, the more favourable the prices will be.” Ticket prices reflect the most recent price for each evening based on demand. Prices are subject to change without prior notice. Please note that tickets are non-exchangeable and non-refundable. All sales are final.

If I cannot make it due to an unforeseeable event, can I use my ticket on another day?

No. Illumi tickets are non-transferable, non-exchangeable and non-refundable. All sales are final.

Are there different types of tickets?

There are three types of tickets for Illumi:

  1. The experience by car
  2. The experience on foot
  3. The experience by mini train

Please note that you cannot change ticket categories once you have made your purchase. All tickets are non-exchangeable and non-refundable. All sales are final.

Why do I need to select a time slot?

We ask our visitors to select a time slot so that we can control the flow of visitors and guarantee an optimal experience while preventing traffic congestion on the site and in accordance with the physical distancing measures recommended by the health authorities.

What is the procedure for purchasing tickets online?

Tickets for Illumi are on sale exclusively online. Click here to access the “Schedule and Rates” page to begin your reservation. When you buy your tickets online, you will receive a purchase confirmation by email and your electronic tickets in PDF format in a second email. You can present your e-tickets with their unique bar code at the entrance to the Illumi site.

Is there a special group rate?

To purchase more than 20 tickets, please email groupe@cavalia.com

Can I change my ticket date and/or time slot?

Once you have completed your purchase, you cannot change your ticket date or time slot. Illumi tickets are non-exchangeable and non-refundable. All sales are final.

Can I go through Illumi more than once?

It is not possible to repeat the journey with the same ticket. One admission per ticket.

If your website indicates that a date or time slot is sold-out, will same-day tickets be available at the entrance of Illumi?

Tickets for Illumi are on sale exclusively online. No ticket will be sold at the entrance of Illumi. Please note that ticket availability on our website is adjusted in real time. If a time slot indicates “sold-out” no further tickets will be available for that slot. Due to the physical distancing measures, we have limited our capacity for each time slot.

Can I pick up my purchased tickets at the entrance of Illumi?

It is not possible to pick up your purchased tickets at the entrance of Illumi. You can present your e-tickets with their unique bar code from your mobile device at the entrance to the Illumi site. Make sure your device is charged and increase the screen brightness to maximum. You can also print your e-tickets and present them at the entrance of Illumi where an agent will scan them.

Can I purchase same-day tickets?

Tickets for Illumi are on sale exclusively online. No ticket will be sold at the entrance of Illumi. You can purchase same-day tickets online a few hours before visiting the site if there are still some available. Please note that ticket availability on our website is adjusted in real time. If a time slot indicates “sold-out”, no further tickets will be available for that time slot. Due to the physical distancing measures, we have limited our capacity for each time slot.

Are promotional codes available?

Promotional codes are not available for Illumi tickets.

Families & children

Does a 2 years old or younger child need a ticket?

Children aged 2 and under have free entry to all the experiences. However, you do need to get a ticket for each child aged 2 and under. There will not be a charge for this ticket.

Is the walking path stroller-accessible?

The experience on foot is open to families with strollers or small sleds. While Illumi is a winter event, snow removal will take place at intervals so that our visitors can enjoy their experience to the fullest.

Are there strollers for rent on the Illumi site?

No, strollers are not available for rent on the Illumi site.

Are the Illumi mini trains stroller-friendly?

Due to seat configuration, the Illumi mini trains are not adapted for strollers.

Are there changing tables along the path?

Yes, there are changing tables available in the bathrooms for visitors with young children.

Persons with reduced mobility

Is the walking path accessible for persons with reduced mobility?

While Illumi is a winter experience, the walking path is accessible for persons with reduced mobility. Snow removal at intervals will take place so that all our visitors can enjoy their experience to the fullest. The STL shuttle buses between the Montmorency metro station and the Illumi site are also adapted for people with reduced mobility. Note that due to the seat configuration, the Illumi mini trains are not adapted for wheelchairs, walkers or scooters.

There are designated parking spaces for people with reduced mobility in the parking lots. One of our parking agents will be happy to direct you to them.

There is also a designated drop-off area for adapted transport to allow our visitors with specific needs to enter the Illumi site quickly and safely.

Are there wheelchairs for rent on the Illumi site?

No, wheelchairs are not available for rent on the Illumi site.

Are the mini trains accessible to people with reduced mobility?

Unfortunately, the Illumi mini trains are not adapted for people using a wheelchair, walker or scooter.

During the journey

Are there restrooms along the route?

During your visit, heated restrooms will be accessible in several areas on the site. All visitors aged 12 and over must wear a face mask in the enclosed or semi-enclosed public spaces at the Illumi site.

Is there a place to make purchases on the site?

Visitors will be able to purchase food and beverages from the food trucks located in the Outdoor Food Courts. Illumi souvenir shops are located there as well. The Outdoor Food Courts are set up specifically for everyone’s health and safety. It is also possible to pre-order combos with a wide selection of snacks and beverages.

To consult the list of food trucks or pre-purchase your combo, visit the “Outdoor Food Courts” page by clicking here.

Please note that no outside food may be brought onto the Illumi premises.

Can I turn around and go back along the path?

Whether you are visiting by car, on foot or by mini train, it is not allowed to go in the opposite direction. The drive-through, walking and mini-train experiences all travel in one direction. It is extremely important for cars to follow the road signs. It is also important for walkers to follow the pedestrian signs.

If you need to cut your visit short, there are clearly identified paths to take that will allow you to leave.

Are there emergency exits on the Illumi site?

Emergency exits are clearly indicated. If you need to use an emergency exit, please notify an Illumi team member beforehand.

Will we be able to visit Santa Claus?

Given the exceptional health situation, Santa Claus has decided not to visit Illumi this year. He’ll be staying home with Mrs. Claus at the North Pole.

Are there heated spaces?

Visitors will have access to several Warm-Up Areas along the path. Please note that all visitors aged 12 and over must wear a face mask in the enclosed or semi-enclosed public spaces at the Illumi site.

Is alcohol allowed on the Illumi site?

Alcohol may not be brought onto the Illumi site. It is strictly prohibited to consume alcohol in a vehicle or on the mini trains. Road safety rules apply at all times. Walking experience ticketholders can purchase alcohol in the Outdoor Food Courts and must consume it there.

Drive-through experience

What does the drive-through ticket include?

The drive-through ticket gives ticketholders access to the Dazzling World of Lights and the Outdoor Food Courts.

How long does it take to complete the drive?

We estimate it will take approximately 60 minutes to see all the Illumi scenes by car. This timeframe is an estimate that may vary based on attendance. Please note that a few lanes have been widened along the three-kilometre route for slowdowns, passing and momentary stops to let passengers take photos and record videos while remaining inside their vehicle.

How should I prepare for the drive-through experience?

Here are a few tips to optimize your drive-through adventure:

  1. Make sure your vehicle is in good condition
  2. Make sure you have enough gas
  3. Top up your windshield washer fluid before you arrive.
  4. Remove all snow from your vehicle (windshield, side windows, back window, headlights and taillights).

Are there other rules that apply to the drive-through experience?

Yes, drivers must have the requisite authorizations, insurance and license to drive their vehicle on the day of the visit. On the Illumi site, drivers and their vehicles will be subject to all the applicable regulations, specifically road safety rules. Drivers are required to adhere to the Highway Safety Code at all times while on the Illumi site. We remind you that it is prohibited to consume alcohol or to use a mobile phone while driving.

Can I get out of my vehicle to take pictures and record videos?

For safety reasons, it is strictly forbidden to get out of your vehicle to take pictures and record videos. Please note, however, that a few lanes have been widened along the three-kilometre route for slowdowns, passing and momentary stops to let passengers take photos and record videos while remaining inside their vehicle. We encourage you to share your photos on social media using the #illumicavalia hashtag.

What type of vehicles are allowed on the Illumi site?

The types of vehicles allowed on the Illumi site are sedans, SUVs, pick-ups, convertibles and minivans. All other types of vehicles (RVs, campers, fifth wheels, trailers, scooters, bikes, snowmobiles, etc.) will not be allowed onto the premises.

Can I drive the route in a convertible with the top down?

Yes, you can drive the route with the top down. However, please note that all vehicle doors must remain closed and all passengers must remain seated inside the vehicle at all times.

Can I or my passengers sit in my vehicle's open trunk or cargo bed?

For general safety reasons and to ensure an optimal experience, it is forbidden to open the trunk of your vehicle or your vehicle doors along the route. All passengers must remain seated inside their vehicles at all times during the journey. Please note that you must respect road safety rules during your drive-through visit.

Is there a speed limit?

The speed limit along the Illumi route is 5 km/hr. It is strictly prohibited to exceed the prescribed speed limit. Drivers who do so may be asked to leave the premises immediately.

Is honking allowed?

It is forbidden to intentionally honk, turn on your high beams or otherwise disrupt activities on site.

Do I have to turn off my headlights while visiting the site?

For general safety reasons and to ensure an optimal experience, we ask that you use your low beams when possible during your visit.

Is there a maximum number of people allowed per vehicle?

It is absolutely essential to follow road safety rules during your drive-through visit, including the laws regarding the maximum number of people for your type of vehicle. Illumi reserves the right to inspect vehicles entering its site. Entry will be denied if this inspection is refused. For the drive-through experience, additionally to the mandatory driver ticket, a ticket must be purchased for each passenger of the vehicle. For more information, please visit the “Schedule and Rates” page by clicking here.

Can I split my group up in several cars?

When buying your drive-through experience tickets, the number of driver tickets must correspond to the number of vehicles that arrive at the gate. This means if you buy one driver ticket and three passenger tickets, you cannot split your group into two cars. This would require two driver tickets.

Walking experience

What does the walking experience ticket include?

A walking experience ticket gives you access to the Dazzling World of Lights’ walkway as well as to every activity available at the Dazzling World of Lights, specifically the path of lights, the Warm-Up Areas and the Outdoor Food Courts.

How should I prepare for the walking experience?

Here are a few tips to optimize your experience by foot:

  1. Dress appropriately for the evening’s conditions so you are comfortable enough to be totally dazzled by the Illumi experience, no matter the weather!
  2. It can get very windy on the Illumi site. Dress warmly!
  3. Wear comfortable shoes that are appropriate for the weather (in case of rain, snow or other winter conditions)
  4. Remember that the three-kilometre journey takes longer to complete on foot (about 90 minutes) than by car or by mini train (about 60 minutes).
  5. Make sure your phone battery is fully charged so that you can capture all the magical moments in pictures or videos.

Where are the parking lots located?

Several satellite parking lots are available near the site at $10 per vehicle, payable onsite on a first-come, first-served basis. Parking spots cannot be reserved.

Due to Illumi’s popularity, especially on weekends and during the high season, we recommend our visitors to plan more time to arrive. We also strongly encourage our visitors to use public transportation to get to the site.

How long does it take to complete the journey on foot?

We estimate it will take approximately 90 minutes to explore all of Illumi’s scenes on foot.

Is the walking path identical to the drive-through route?

All visitors will have the opportunity to visit every scene whether they’re walking, driving or riding the mini train. Please note that you cannot wander through the light structures. For everyone’s safety, the walking path is separated and distinct from the drive-through and mini train route and any crossing lanes are specifically identified.

Can I take photos and videos along the walking path?

You can take and record as many photos and videos as you want provided you stay on the walking path. We encourage you to share your photos on social media using the hashtag #illumicavalia. For safety reasons, it is strictly forbidden to venture off the designated path to take pictures or record videos of the light structures.

How to respect the rules of physical distancing for the experience on foot?

A limited number of tickets are available per day, per time slot and per experience to control visitor traffic—both to guarantee a pleasant visit without congestion and to follow the physical distancing measures issued by the health authorities. For the experience on foot, visitors must keep a distance of two metres between their group and other visitors. All visitors aged 12 and over must wear a face mask in the enclosed or semi-enclosed public spaces at the Illumi site.

Mini-train experience

What does the mini-train ticket include?

The mini train experience ticket entitles you to a seat aboard a mini-train wagon to visit the Dazzling World of Lights. To respect physical distancing measures, only members of the same group will be able to share a four-seater bench.

How should I prepare for the mini-train experience?

Here are a few tips to optimize your train adventure:

  1. Due to limited space in the wagons, be sure to carry only the basic necessities with you
  2. Even though the mini train wagons will be heated, please remember to dress appropriately for the night’s conditions so that you’ll be comfortable enough to be totally dazzled by the Illumi experience, no matter the weather!
  3. Visit the restrooms before boarding the train
  4. Make sure your phone battery is fully charged so that you can capture all the magical moments.

Can I get off the mini train to take pictures and record videos?

For safety reasons, it is strictly forbidden to get off the mini train to take pictures and record videos. A few lanes have been widened along the three-kilometre route to enable the train to slow down and to make short stops so passengers can take photos and record videos. We encourage you to share your photos and videos on social media using the hashtag #illumicavalia.

How much time does the train ride take?

We estimate that it will take approximately 60 minutes to discover all Illumi’s scenes by mini train. This timeframe is an estimate that may vary based on attendance. The mini train will make several short stops along the path to allow passengers to take pictures and videos, but they will not be allowed to get off the train.

Where do we go to board the Illumi mini train?

You will board the mini train near the walking experience entrance, just a few steps from the STL shuttle drop-off.

Covid-19

What measures has Illumi taken regarding COVID-19?

Illumi has taken special measures to ensure the health and safety of our clients during this pandemic. We pride ourselves in offering a safe environment. That is why we have revamped Illumi to include a brand-new drive-through experience, set up our facilities to respect social distancing, and planned for more frequent cleaning and disinfecting.

What should we do if I or a person accompanying me has COVID-19 symptoms on the date of the visit?

We ask that you do not go to the Illumi site if you have one or more COVID-19 symptoms or if you have been in contact with someone who has had COVID-19 in the previous 14 days. If this applies to you, please send us a message via the “Contact Us” page on our website to learn more about the steps to follow.

Are there any other measures I must follow related to COVID-19?

It is everyone’s responsibility to be informed of and comply with the regularly updated directives of Quebec’s public health department. Please do not hesitate to contact us via the “Contact Us” page on our website if you have any other related questions.

Is wearing a mask mandatory?

All visitors aged 12 and over must wear a face mask in the enclosed or semi-enclosed public spaces at the Illumi site. Drive-through visitors may wear a mask inside their vehicles at their own discretion. Visitors outside their vehicles and in outdoor spaces must keep a distance of two metres between their group and other visitors.

What should I do if others do not respect the measures for COVID-19?

If you see people who are not respecting the measures, you can report them to our staff in order for our teams to respond rapidly.

Will the mini train wagons be adapted to comply with safety and physical distancing measures?

The mini train wagons are organized to ensure that everyone can respect the physical distancing measures. Wagons are operating at reduced passenger capacity. Only members of the same group can share a four-seat bench aboard the mini train. All visitors aged 12 and over must wear a face mask in in mini train wagons.